When you know who your customers are, that can give you an edge on the competition.

I discovered early in my career as an entrepreneur that I'm not good at many things, and I said 'I need help.'

The people who criticise you will not be the ones taking care of your legs when you are in your wheelchair. People who never drove a car in these conditions, they just don't know.

Competition is the keen cutting edge of business, always shaving away at costs

You know your business model is broken when you're suing your customers.

What is your identity, and how do you know who you are if you don't have language?