When you hire in business, you don't worry about marquee value.

In a way, NAFTA is like a scrambled egg. How do you unscramble an egg? The value chains are so interwoven that it would be very difficult to do that. But government policies force us to look for ways to unscramble it.

I've gotten to know them and love everything about the people of Jacksonville. There is an energy and a youth factor here that you don't typically associate with Florida. There's a real vitality. It's energizing.

When I got there, there were two sides: business and football. Business I understand. It was pretty obvious to me what we had to do. But the football side was like the Holy Grail.

Toronto is a world-class city. You don't have a debate here about immigration because you need it to just maintain your pensions: that's dependent on people coming in to fund that. And again, I don't want to be controversial, but I think the average education level in Canada is probably higher than in the United States.

Cold calling is about developing social skills and getting used to rejection. We are constantly selling something to somebody.