When leaders throughout an organization take an active, genuine interest in the people they manage, when they invest real time to understand employees at a fundamental level, they create a climate for greater morale, loyalty, and, yes, growth.

Patrick Lencioni

Patrick Lencioni

Active Climate Create Employees Fundamental Genuine Greater Growth Interest Invest Leaders Level Loyalty Manage Morale Organization People Real Real Time Take Throughout Time Understand Yes

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Engaged, enthusiastic, and loyal employees are pivotal drivers of growth and health in any organization.

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Values can set a company apart from the competition by clarifying its identity and serving as a rallying point for employees. But coming up with strong values - and sticking to them - requires real guts.

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If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.

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Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility.

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The sad fact is that it would be fair to say that United is a generic, bureaucratic, tired company. A sort of DMV in the sky. No real culture. No real strategy. No real expectations for employees or customers. All of which is a shame.

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