When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, 'Figuring out how to think about the problem'.

If you can't describe what you are doing as a process, you don't know what your doing.

When you come right down to it, the ground you stand on is the ground you stand on.

Be generous! Give to those you love; give to those who love you; give to the fortunate; give to the unfortunate yes, give especially to those you don't want to give. You will receive abundance for your giving. The more you give, the more you will have!

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.

No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.