When a system is stable, telling the worker about mistakes is only tampering.

In Japan, a company worker's position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

The prevailing system of management has crushed fun out of the workplace.

A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

A bad system will beat a good person every time.