What we are seeing now is customers shifting their attention from security products like firewalls and intrusion sensors, to the policies that need to be in place, and the technologies that help them enforce policy compliance.

We need to shift the paradigm from reactive technologies to more integrative solutions that deal with the variety and complexity of the threats that are out there today.

Our customers should take joy in our products and services.

I enjoy learning about the new technologies. I enjoy getting to know the new fans and dealing with them on their turf.

We used to think of cost-shifting as something you could do only every so often. But we're seeing a new willingness on the part of employers — born of desperation — to shift cost in successive years to achieve acceptable cost increases.

So you will see us continue to advance the state of the art or take information that we have in our response data bases and have that drive automation or an automated response by some of our products.