We've made a lot of progress, but we also know there may be further problems, and we're going to work night and day to solve them. We've redoubled our focus on who's available to work on these problems.

We've made a lot of progress, but we still have more to do. We're current with most of our transactions, but we're still working to resolve individual cases. We want to work with people to resolve their issues to their satisfaction.

We are a work in progress. I am just excited to go back to the gym and work harder. We will be really good in a month.

In some cases it's true that our Web and our processing systems are out of sync as we work to update [the system]. But nothing gets lost. We have systems in place to catch things.

You can't sit on the lid of progress. If you do, you will be blown to pieces.

We're proud of the progress we've made. But we don't feel the job is done yet.