We're not rushing into a market and then under-deliver on customer expectations.

As Starbucks continues to accelerate its international expansion, we must perpetually build stronger infrastructures that will allow us to meet the Company's strategic growth objectives. Cliff's and Julio's past successes, extensive experience, knowledge of the business and Starbucks culture, as well as Phil's credentials in the restaurant and retail industries, are strong indicators that these leaders will provide the foundation we need in the region to reach our long-term goal while continuing to deliver our legendary service and the Starbucks Experience to our customers.

It's ludicrous that a card with a lower interest rate can cost more than one with a higher rate.

We have a solid team and we have high expectations. I can't tell you how hard the kids have worked, especially in the weight room. (Strength and conditioning coach) Rich Miller did an excellent job with their strength training and conditioning.

The 2002 holiday season will likely be a moderate one, not blowing away modest expectations, but not disappointing them either.

We never want to be taken for granted, but our partners should be able to expect our honest loyalty. That is a powerfully strong foundation block for a relationship. I want to meet the greatest expectations, without being the greatest fraud.