We're going to be able to provide better customer service. It's a great leap into new technology.

We'll be able to refund him the three dollars for being in the parking lot.

Not everyone has loose change handy when parking at a meter. We want to give our customers options, like paying through their cell phones, so they can take advantage of parking even when they don't have spare change at hand.

At the end of the day, it's the level of service given to the community. It is not about the impact on us as a [system.] We'll do whatever it takes to make sure that level of service is there.

The old industry approach was proprietary technology and vertical service solutions, ... Customers now universally reject these notions.

We were committed to using the new technology to bring better service to our customers.