We're combining the best of true publishing with the benefits of digital publishing. It's not that we can replace published books with digital [versions], but we can make new channels [for new works].

If you didn't get the letter or you're not sure . . . call the benefits manager for the former employer or union.

Publishing is tough to get in to. There is an endless amount of books that want to be published.

We count on a combination of user reviews and the author-provided summary and bio to give the browsing customer information to make a decision. But in the future, we want to provide a way for users to preview the books and implement a forum where consumers can query the authors and debate.

He is irrelevant to the discussion. He needs to stay out. He needs to stay in California.

There's far less overhead, no inventory, and, [because] we're using a technology infrastructure that also scales, the more we have, the lower the cost.