We're building systems that can take information and can represent it through speech, through gesture, through facial expression, through posture.

I think in my work that one of the ways in which we elicit trust in a human is to have the machine demonstrate trustworthy behaviors of the kind that humans are used to.

The involvement of youngsters in online communities today is qualitatively, not quantitatively, different than it was a generation ago.

It tells you what people have in their heads.

While other studies have reported that leadership in the online world is similar to leadership in the off-line or physical world, those studies have been based on the behaviors of adult technology users. We have found that young leaders using technology do not necessarily reproduce adult styles of leadership.

It tells you what people have in their heads. As such, it is a clear window into what they're thinking.