We'd want to have any sort of preventive measures in place before we reach the beginning of the next academic year.

In the beginning there was (some nervousness) because of the fact that you're playing in a final, but once we started off well, everything went away and it was a normal game.

When I saw it it looked like a new beginning. It looked like something being born.

In the beginning when we formed our chapter, one of the things that we never wanted to do was to be thrown in with another chapter and have to do things maybe that we didn't have to do.

We had to react immediately because in December

we were beginning to lose customers who were seeing

a slowdown in service, ... I'm estimating that

we lost 25% of our customer base over the next five

months because they got hit with much higher phone

connection charges.

You can clearly see that the Heineken brand is beginning to grow. It grew twice as fast in the second half of the year as the first half, which means that measures the company took are having an effect on sales.