Web users are conducting more searches not because they can't find what they're looking for, but because search as a utility has become deeply ingrained into people's everyday lives.

There are two types of online searchers that type a Web site's URL into a search engine rather than into the browser's address bar. Those inexperienced enough not to appreciate the difference between the two, and those that are so experienced they have become habituated to using the search engine as their portal to the Internet.

In general, 50 percent of searches do not lead to the desired outcome. Does anybody not believe that the search experience is going to be dramatically better 10 years from now? Does anybody deny it would be nice to search within the enterprise and outside the enterprise?

You'd have to be asleep to not see how important searches have become.

It really is just a physiological response. So Web designers have to make sure they're not offending users visually. If the first impression is negative, you'll probably drive people off.

RISS' search feature just didn't have the granularity we needed. Searches like that were taking around two weeks, between searching for the e-mails, extracting the data, and then organizing it into an intelligible format for the auditor.