We're not trying to top ourselves with each record, obviously.

Records... a record just shouldn't be that important.

I mean it shouldn't hang you up emotionally if your record fails.

We are a business, and you do a little of what you think's right, pay your bills, and attract... a single record attracts attention to your concerts and your albums.

He's pitched so well. We're frustrated. He's obviously pitched a lot better than his record.

Once the person knows 'I'm too angry,' then (as a professional) you're trying to help them come up with strategies that will distance them from the angry event.