We're building what I call 'software apartheid.' We're in the process of creating a divided society: those who can use technology on one side, and those who can't on the other. And it happens to divide neatly along economic lines.

There's a fundamental problem with how the software business does things. We're asking people who are masters of hard-edged technology to design the soft, human side of software as well. As a result, they make products that are really cool - if you happen to be a software engineer.

I'm a broadcaster who happens to be liberal, and not the other way around.

It has its perks, being Mrs. Chancellor, and if I have to use it, by golly, I'll use it. I'm through standing in lines at my age.

If we want users to like our software, we should design it to behave like a likeable person.

Divide and conquer; that's what I call it.