We would encourage anyone with information to come forward,

There are many defects that were alleged; we're down to three. We'll provide the information, we'll tweak the project, and move on.

This is by no means the end of the project, ... We'll have to put together some more information and analysis and through a process provide that information.

You should try to get as much information as you can before the customer is gone for good. Were they receiving too many email messages? Are they no longer interested in your product or service? Was the content not relevant enough? You can even provide an empty text box on the Web site in which they can add their own feedback.

I try to give as little information as possible. No. 1, the draft is a competitive situation.

I think everyone knows it's not a huge incremental piece of information when oil's up another 25 cents or so, even when it's near another record.