We will do an in-house service. If they will get their employees together, we'll go in and address those issues that they're losing points on routinely.

Chaplains will remain an integral part of military service.

Employees who have 15 or more years of service will be offered the opportunity of resigning and receiving a check representing their accumulated sick leave.

You can't tie employees' hands with cumbersome policies and procedures and expect them to provide exceptional service. It's also important to let employees know that it is OK to make a mistake in the process of working to win customer satisfaction.

There is no need to purchase new equipment and service for employees. All they need to do is upgrade the operating system to this Multi-Mode piece.

To be very parochial, most of our employees are implementers and very focused on customers and customer service. We still need the guys and gals who drive the trucks, and I think this is a great opportunity for all of us.