We try to be proactive in cases like this. We followed our own process of being open and proactive.

They did overt and covert surveillance. In some cases, they wanted them to know they were being followed.

We're just making sure there is nothing we are missing. It's just being proactive.

Affluence plays a big factor today. Lifestyle expectations have risen, and the premium market is becoming very attractive.

The rise of the Internet has really helped us. The Internet allows people to research on their own time.

We found an increasing number of people who like the property but would not use 13 weeks but wanted more than a couple weeks. We adapted to the consumers' demand.