We took more resources into the plan than we probably needed to. As we go forward, we'll probably pull that out.

On the eve of the strike, we saw very, very poor performance.

The hiring of permanent replacement workers is under discussion.

If you have a degree in business and speak Spanish, it's going to open a lot of doors. It's really a skill.

We speak the ebonics of Spanish,

This is a fascinating reform, since it comes right before the U.S. FASB -- as is probable -- accepts a request by the SEC to look into FAS87, the U.S. (pension) standard,