We think their behavior is outrageous for normal business commerce. Essentially they have refused to negotiate with us.

We are asking each business unit to manage their work flow, which means managers' jobs have been eliminated, not the union positions, and we have eliminated contract work,

We sell our service to customers who call us, ... Our view is that if people don't want to be called, they won't be good sales prospects anyway.

Chapter One (of the Internet) was about e-commerce and e-business. Chapter Two moves us to 'Do it for me'

committed to taking steps to ensure that e-commerce remains a secure place to do business.

A free ISP does not create a business you can float. It is really e-commerce that can drive a business. We have to turn these customers into revenue.