We think it's the future; we're making a lot of investments to stay at the front end of, really, a very entrepreneurial business environment right now.

We get benefit by serving our members which, of course, drives more business towards us. If we are providing more value added services hopefully we'll be rewarded in the marketplace.

We do have plans in the near future to install a kiosk at the transit center, which would allow folks to get online.

They're concerned they don't have a contract. There are no pay increases in the foreseeable future, so they're going where the agencies are offering them more.

We're hopeful to keep Denmark as a potential future customer.

But, I don't want to assume that our tradition of excellence is a guarantee of future excellence.