We still need to own the relationship with the customer, but we don't have the [organizational] bandwidth to develop that kind of sophisticated [e-mail] technology.

We looked at the option of implementing Email Management System ourselves - the benefits vs. the costs - and it made a lot more sense to me at that stage to outsource.

We have evidence of the fact that it can work.

We have a relationship with our customer, and that relationship translates into sales.

Sometimes the best discoveries are the result of simple observations

The relationship between ARMgold and Harmony continues to develop and grow.