We should work on our process, not the outcome of our processes.

You can not inspect quality into the product; it is already there.

If you can't describe what you are doing as a process, you don't know what you are doing

If you can't describe what you are doing as a process, you don't know what you're doing.

The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.

You can not define being exactly on time.