We see an addressable market for a plane of this size and capability of 340 planes.

The planes were very old. I think the plane was overworked.

The combined size of this market makes it a tempting target.

One thing you find out when you net a lake this size is there's a lot of variability. One net will be loaded with fish, and another will have hardly any. You try to reduce the variability with a larger sample size.

[Frequent flier programs have made it easy to accrue frequent flier miles without ever stepping on a plane.] But what airlines won't tell you is that when you try to redeem your free ticket you're competing with 40 million other frequent fliers for the same ticket, ... We all want to go to the same place and there aren't enough upgrade seats to go around.

The market is changing, with enterprises moving away from the old-style CRM. They want more capability and flexibility, and we're happy to give them that.