We realized it was more important to talk to people. Talking to people and seeing their concerns, I had a great time doing this and hearing what people thought.

We want [senators] working for the students, talking to students on a regular basis. I'm looking forward [to] diving straight into this.

It's a very, very pleasant surprise. We had three really strong tickets, and that made the whole process much better.

A first impression is a lasting impression. When we're out talking to a prospect about their business, it helps us to know what exactly it is that they do and how that affects their industry.

Jenny and I have been talking for years about what makes projects fail, and how to change the way we build software so that our projects succeed. When we were working together, we'd spend hours trying to figure out the root causes of our problems. And then, after we moved on to different organizations, we saw the same exact problems over and over again! We talked to a lot of people, and read a lot about project management techniques and practices. We expected to just fix our own problems, but discovered that everyone seems to suffer from the same ones. Something had to be done about this, and that was the inspiration for the book.

It is about one quart low.