We opened up the interchange to this particular traffic in the summer, and we immediately heard complaints about it.

The crowd coming in was all happy. I had no complaints, and people came up and thanked me. That always makes you feel good. That's what keeps me doing this.

We are unaware of any widespread complaints related to crew processing concerns. Because crews have their own lanes [at immigration and customs], oftentimes they move through more expeditiously than other travelers.

Just like with any issue, if we get complaints, we go out there.

Lately there have been complaints that the use of the magnitude scale is confusing, or at least the reporting of magnitudes in the newspapers 'confuses the public.

By opening the investigation, it doesn't mean they've done anything wrong. But we have enough consumer complaints that seem to have a pattern ... and we're not talking about small amounts of money.