We never really paid attention to the business side of it (before).

We had to do a lot of up-front setup. Companies can go out of business if they have a fire and haven't prepared themselves.

Any of our prepared meals would work -- we have all kinds, chicken and vegetables, and you can cut them up into pieces, add a toothpick, and serve them as appetizers.

Every time we went up there, we learned something new.

We have spent the last several years restructuring our business to try to assure each customer received the attention and support they needed to meet their goals online. The Certified Call Center award from J.D. Power and Associates is an acknowledgment that we are achieving that objective and a reward of the highest level for Network Solutions.

Read everything. Watch everything. Know your business. It's the squeaky wheel that gets the attention.