We need to educate the public. We have posters up, but some patients have a hard time understanding. We have to educate.

Fifteen years ago, the average was probably about 50 patients in a 24-hour period.

We have increased our volume so much.

Patients have assessment and contact with a medical professional almost immediately when they walk in.

It is not terribly different, but it is a more refined system that makes it easier for us to assess...No one waits long to be assessed or to have contact with a medical professional.

…she eventually forgave him, because she understood him.