We must have these things lined up before a disaster happens, ... We're sorry if we offended people or made people not feel included. After Katrina hit, we were in a crisis mode. Because we were expecting to get potentially 1,000 evacuees, we had to work fast and work smart.

[Hall and other Midstate relief workers said they were grateful for all the offers of time, treasure and talent from the people of the Volunteer State, even if the imperfections of human nature sometimes created bumps in the road.] It's not a problem, ... It's an embarrassment of riches when it comes to goodwill in Nashville. We're looking forward to building relationships so that the next time we face a crisis, we can do a better job of bringing everyone together.

Greg and I have always been close, ... but now it's a whole different ballgame.

I think there's a reason he has come back to Utah, ... For some reason, I got a second chance to live and be healthy; Greg got a second chance to redeem himself. I, in my heart, think he'll come back and take it by storm. He may not. But I think he's going to come back and shut all those people up in Utah.

When you say the name Ostertag, ... people are just spittin' fire.

We have a very small staff here at the Nashville-area Red Cross, and we feel like it's important for everyone's security to have adequate security personnel.