We know as much about running a retail store as brick-and-mortar companies know about running a Web site.

It's fair to say that some people wondered why we were investing $300 million in our infrastructure, but I think this year is showing that it was the right thing to do.

The entire profession of lobbying is in crisis. He can find fulfillment and be of service in other ways if he has absorbed his lessons and is ready to make a contribution. Lobbying would be the wrong patch for him.

I'm confident that Dr. Clough and the committee will give everybody a fair chance and make the right decision, and I really believe that.

We tried to have some productive dialog with them on several occasions.

Split shipments are not always bad. We look for an optimum inventory level instead of having every item in every distribution center. It can be a better use of capital to occasionally do a split shipment instead of stocking every item in every center.