We have to be able to plan each step. There is a virtual army of folks working on it.

We tell them to go through the normal routes, the newspaper, word-of-mouth, the Salvation Army. We try to refer them to an outside source.

The strategy for us in this case was to handle it face to face.

Maggie had a lively spirit, full of fun and humor. The building will certainly be emptier without her.

If they are not made whole, we will go out and take care of the problem. We are worried about inconveniencing these folks.

Being out there speaking to neighbors ... is as important as talking to the TCEQ. We updated the TCEQ according to the regulations.