We have been trying as a company to raise awareness among our customers about the importance of this issue.

It's just unfortunate that something went wrong in this case. We're trying to find out what happened so it doesn't happen again. Sprint is very concerned, and we certainly apologize to the family.

There was some type of a glitch at that point. We're not sure what happened. We act immediately when it is an emergency.

It certainly raises a lot of serious questions, with a pharmaceutical company involved in financing the development of a Medicaid (reform plan).

As a company, we studied our competitive position and tested where we were really weak.

The mission is to really raise awareness so that we can get involved in trying to prevent it from happening.