We have a federal management structure so each company runs itself. We have monthly meetings with companies but we allow the companies to run as before. If the IT systems are up to scratch then they are run on our network.

Because I know they are in the top tier, I have a scorecard for those suppliers and top management meetings.

The year we opened Appalachian was a sizable jump, somewhere around 9 percent. It's an issue at our management meetings all the time. For us to be able to keep it at [4 percent]… we're pretty happy with that.

I've been attending board meetings for about two years. (Financial management) is lot better now than it was when I first started going. The audit report this year showed, I think, $1.7 million is the amount in reserves. That's better than it's been in a while.

We encourage the union to express their concerns at monthly labor-management meetings. They can always go the warden on a daily basis.

This is not looking at management strategies. In other words, these (meetings) are more conceptually what we're looking for... what our goals should be; what the vision should be.... Implementation is not the point we're at.