We had no communication whatsoever. We were trying but no words were coming one. Our stats were great but we had no balance.

Communication with customers is key. Trying to understand what their issues are, let them know what's going on. They really, really appreciate that.

You have really good communication skills. Not only are you willing to make that face-to-face contact, you also have a nice tone.

He's a millionaire yet every few seconds had to go 'f***'. What is he trying to prove? Is he trying to show he's bigger and better than everyone else?

We'll still be trying to get a feel for things this weekend. We worked on a lot of our communication problems in practice. I think we're getting closer to a starting lineup, but this time we're going to see better competition-we're going to see if we can do the same things we did right last weekend against better teams.

We've had nothing but silence from them. We've been trying to be in communication with them to avoid litigation for the last year and a half, and unfortunately, they don't respond to any of our inquiries.