We find the best kind of evacuations are the ones where officials go door to door, give residents the information face to face and get it to really hit home.

I just shook my head when I saw a Texas official on TV saying he can't make people leave cities in Rita's pathway. Of course they can. They can go door to door and take people out.

In every hurricane I studied, some portion of the population refused to evacuate. People, for whatever reason, often stay and ride it out.

These are important changes for consumers to get information to make decisions -- informed decisions about what they want to eat.

We believe this study will drive out important information contact centers everywhere are craving - what works and what doesn't, what is hot and what isn't and what they can learn from other centers - to help optimize their technology and operations.

In 1961, Congress decided to proclaim National Poison Prevention Week so we could get information out to people and let them know how important it is to keep children away from poisons.