We entrusted our confidence that they were hiring the right people and doing the right thing. There was a breakdown.

Hospitality is almost impossible to teach. It's all about hiring the right people.

It is critical that I, and the Board, have absolute confidence in the Manager to deliver success to the Club. Regrettably we do not.

We have to document the value of our facilities to the region. This is the first comprehensive report in over a decade.

It is our responsibility ultimately. It's our airport.

The confidence will be there. We're just not where I want to be.