We encourage them to walk along with us as guests; occasionally, we'll do joint shifts or rendezvous with patrols in adjacent neighborhoods.

Criminals usually don't want to be observed, so they leave when they spot us. We do what we call 'counter-loitering' — stationing ourselves at a corner where people are loitering. It doesn't take long until we need to find a more interesting place to be. Chronic offenders have come to realize that we know them, and that we're bad for their business.

Our members often form friendships that extend beyond patrol activities. It's a great way to meet neighbors and discover common interests.

We like to stay on top of things, and when we're out on patrol, we tend to be the first to hear about new businesses about to open and the first to meet a new puppy. People will often tell us they appreciate our presence, and that they feel safer when we're around.

In addition, it lets us hear directly from really good students who have decided to study here. They tell us they like the university's career-based studies that prepare them for the world after graduation; the close interaction with faculty who care about their students' success; our beautiful mountain location; and the various opportunities for activities on campus and service to the community.

We recognize that our guests want their personal preferences met when they stay with us, and we have expanded the Marriott's Rewarding Welcome system to accommodate many more of their members' needs. Knowing what our customers want and delivering on those desires without their having to ask is what Marriott is keenly focused on.