Consumers of financial products and services, whether retail or commercial, today face an overwhelming array of choice and channels. All participants in the global financial services marketplace are challenged to differentiate themselves on an increasingly crowded field occupied by both traditional and non-traditional players. Having the courage to embrace potentially disruptive innovations and the ability to build strategies that can be successfully executed across the enterprise are critical to driving results and achieving sustainable revenue growth.
— Karen Cone
ChoiceToday