We don't see any appreciable improvement from what we've already had before us. The good news is that people want to get there.

It might very well be us someday because of a natural or other emergency. It's good karma for us to be in the business of reaching out.

When the people arrived, we addressed their needs as we found them. Once you take care of the immediate crisis, then you provide ongoing services.

It's encouraging news, we're very pleased at the improvement. However, cleaner is not clean enough.

The good news about freshmen is there's always room for improvement,

This is an exercise that requires flexibility and patience. In the next couple of days, we'll have evacuees in Washington. We'll still have them.