We don't know what it is, either,

I'm no angel, but I'm no monster, either.

Their first task is to get down there and make contact with the crew and the craft, and then negotiate the safe return of both,

It's a chicken or the egg principal. Carriers and brokers are asking 'who is going to adopt this first. 'Who is going to be the leader to build an ACORD XML interface?' The risk is the first one out there is going to have to find a partner to do it with to try to get some type of ROI.

We thought we had moved away from this kind of thing.

We showed them newspaper cuttings to illustrate the reaction back home and they appreciated what was at stake.