We do the best that we can to get it donated, to get it reduced. We get the car into the shop, we negotiate with the repair company to get a good price, or to donate part of the services, and then we actually make the payments to the repair shops directly.

If you look from 1992 to 1997, we've really reduced the number of car models from more than 100 to about 81. Our strategy is to have the right number of products. Segment the brands better. There's a lot of work being done on the distribution side of the business. And the data's showing that our new products are doing a very decent job in the market.

We took into account the need for reduced use of fuel and the increase in congestion of the highways.

One of the goals is to have chapters in every state. We really want chapters in those areas because they can provide more direct services directly to their families.

The most important thing about my pitching is that I'm satisfied, that I know I'm being the best pitcher I can be.

When I turned 18, I lost my best friend to a car accident.