We are thrilled to have Joe at Amazon.

It's expensive, but it has a lot of benefits ... for Amazon and Amazon shareholders. It not only saves them on shipping; it changes the way they think about and use Amazon. We've seen significant lift in Amazon Prime members. It's a short-term investment, [but] one of the most important things that we're doing over the long term.

In September, 6 of the 10 top-selling items on Amazon.com were from our electronics store.

We have for five years now declined to predict when Amazon.com might be profitable ... and we are finally answering that question.

Your margin is my opportunity.

We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient.