We are taking the unprecedented step of sharing what we can with you, but I am not about to give to any of you tactics that might endanger my officers,

We are not doing well in the U.K., and the first step to taking care of that is to get an agreement with Vodafone.

With Wal-Mart, the online component is a step that they have been taking gradually, but it is not a full-on 'this is what we do for a living' business. With Amazon, this is what they do for a living.

This is an unprecedented situation. It's not a done deal.

Such an incident during such a trail is not unprecedented.

I have a temper, and it can flare from time to time, but as I've gotten older and more experienced, I think I use it in a controlled way. Oftentimes, I'm acting.