We are seeing considerably fewer complaints.

I wouldn't characterize that we've gotten every problem taken care of. We've had some learning from this — we're hitting our rhythm.

It's not like magic - you sign up and you get your card the next day.

We are unaware of any widespread complaints related to crew processing concerns. Because crews have their own lanes [at immigration and customs], oftentimes they move through more expeditiously than other travelers.

Just like with any issue, if we get complaints, we go out there.

Lately there have been complaints that the use of the magnitude scale is confusing, or at least the reporting of magnitudes in the newspapers 'confuses the public.