We are seeing a lot of people who are cutting back on other necessities - food, medication - to meet their utility bills.

Many of the elderly will pay their utility bills and go without medication without food.

People are going to have huge utility debts. And they're going to end up, a lot of them, shut off in the spring and summer and they're going to carry that debt into next winter.

The utility companies are very good at not shutting people off during the winter, but we're seeing that people are going to be facing huge debt at the end of the winter.

Because the bills are so high, people who wouldn't normally ask for help are throwing up their hands and saying we really do need the help and we're asking for it.

It doesn't even look anything like it used to. What we wanted to keep was the good food. I used to like eating in here.