We are not worried about service being shut down. We have spoken to executives at RIM and feel comfortable that they have proven workarounds.

We have been testing [Microsoft's] Windows mobile devices for some time. We have these devices ready for executives should the need arise. So we're prepared either way.

We're looking for a full-service agency. Obviously strong creative is important, but just as important -- because we've only got a $10 million budget -- is to get a good value for our media buy.

In those situations, being a member of a service or plan that sends you reports could be a convenience,

Airlines are not a social service industry. Everyone expects the airlines to take a financial hit then criticizes them when they don't make money.

I have just one fiddle. It works, and that's it. It has been an old friend.