We are extremely pleased with our fourth quarter results, which exceeded our expectations. We continue to see sharp increases in the number of users to the site and the number of pages read, and an even larger percentage increase in our revenue.

Arnold set the bar for very high expectations, coupled with strong demands. But the expectations weren't met, the demands weren't honored, and that has voters very skittish. Most voters are showing malaise, even downright disgust.

There should be high expectations, but the expectations should come from Reagan on down.

There were far more transactions than before. We were just flooded. It was terrific. We exceeded our expectations, and it caused us some wonderful problems.

I believe the expectations of the user sometimes dictate either satisfaction or dissatisfaction with a particular site.

The downward trend is due to consumers' increased expectations during the holiday season, a much larger influx of infrequent visitors that may not know how to navigate a site and shipping costs, and the unavailability of prominent items like the Xbox 360 due to low inventory.