We are delighted to be recognized by HP for this Achiever's Award. Our partnership with HP helps companies power their ITSM initiatives and optimize the service resolution process with next-generation knowledge management applications. Our success as an HP partner is a direct result of our joint customers' ability to improve the effectiveness of their help desks, reduce support costs, and improve internal customer satisfaction.

Ben Kaplan

Partnership Power

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Nowadays, it's the kids who have the power. When they don't do the work and get lower grades, they scream and yell. Parents side with the kids who pressure teachers to lower standards.

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O what is it proud slime will not believe Of his own worth, to hear it equal praised Thus with the gods?

It (the current system) is a question of who's in power and who is able to use the process for political purposes.