Using my listener database and RadioStudy has allowed me to get into the listener's head: What they value, fear, desire, etc.,

While our customers desire great-tasting food, prepared fast and at a good value, each divergent group wants something very different from us. Although we are meeting many of the needs, we have learned we have an opportunity within an important growth engine in our industry.

I think we have to own the fears that we have of each other, and then, in some practical way, some daily way, figure out how to see people differently than the way we were brought up to.

Life is a dance between what keeps us going and what is holding us back

Sometimes I think the difference between what we want and what we're afraid of is about the width of an eyelash.

Nothing is more desirable than to be released from an affliction, but nothing is more frightening than to be divested of a crutch.