Until the airlines are able to guarantee the bags are going to be at baggage claim within a certain period of time, the tendency is going to be to carry on.

Once everybody gets on the plane with few bags, once the plane lands, getting off the plane is a lot easier.

The airlines simply have a lot more money right now... They're taking some of those profits and plowing them back into an improved product.

There's ... a liability issue. If an American Airlines plane hits clear air turbulence and someone is injured, they can fall back on the fact that they have it stated in their policy that they must be seated with their seat belt fastened at all times.

[There were no tags on the bag that identified it as Troy Crosby's, but an attached baggage claim tag bore his name.] Someone saw my name on that (claim tag), ... They took a look inside and hit the jackpot.

When I got the bag off [the baggage-claim conveyor] belt in Buffalo, it was partially unzipped, ... I noticed it right away.